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Booking Terms and Conditions

Booking Terms & Conditions

  • The terms and conditions outlined below apply to Highway Tourist Village and Caravan Park, Narrabri.
  • Management reserves the right to amend or alter prices, sites and conditions at any time without notice.
  • Check in time for cabin accommodation is from 2pm and from 12 Noon for sites. Checkout time is strictly 10am. Unless previously arranged with reception, late departure fees may be incurred for occupancy exceeding these times.
  • Highway Tourist Village and Caravan Park, Narrabri may request a valid form of identification be shown at the time of check in to confirm a guest booking.
  • Whilst we endeavour to meet our guest’s requests, site/cabin preference is not guaranteed.
  • Strictly only one vehicle is allowed per site/cabin.
  • Should you wish to vacate your site early due to weather conditions, no refund will be given. Tariffs and deposits are not refundable if your stay is cut short for any reason.
  • All linen is supplied in our cabin accommodation.
  • You must be over 18 years of age to stay with us if you are not accompanied by a parent or guardian.
  • For purposes of booking, age ranges are classed as the below;
    • Infant – 3 and under
    • Child – 4 to 17
    • Adult – 18 and over
  • All guests will be required to complete a guest registration card prior to or upon arrival at a Park. Failure to do this may result in non-acceptance of your reservation.
  • Highway Tourist Village and Caravan Park encourages the use of credit cards (Visa and MasterCard Accepted).
  • A deposit is required to secure each reservation. Reservations will not be guaranteed or confirmed without a full deposit. Please note if your deposit is not paid within 24 hours, your reservation will be cancelled. A valid credit card must be provided for all bookings in order to secure your reservation with us. All online bookings require a valid credit card and payment must be made in full at time of booking.
  • The person registering as the guest at Highway Tourist Village and Caravan Park shall be liable for any loss or damage to the appliances, furniture, keys, fixtures and all fittings on the site/or accommodation. Fair wear and tear excluded.
  • The guest whose signature appears on the guest registration form shall be deemed responsible to pay for all room costs and agrees that all costs will be paid prior to departure. The guest authorises the park to deduct any outstanding room costs, fees, damage charges, etc from their given credit card. Any payments not able to be recovered directly from a guest will be referred to a debt collection agency with the cost of collection being added to the debt to be collected.
  • Highway Tourist Village and Caravan Park Management will not be held responsible for, or liable to compensate loss, theft or damage to personal property on, or brought into the accommodation/site or in the immediate vicinity of the accommodation/site.
  • We reserve the right to evict guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.
  • Please note that according to Australian standards top bunks and elevated beds are considered dangerous and not recommended for children under the age of 9. Australian Standards relate to the use of bunk beds and state that “Children under the age of 9 years are not recommended to use the top bunk. Also, children must not play on the top bunk”.
  • Pets (Dogs) are permitted in some of our park areas contact the park direct for more information. Please note conditions may apply.

COVID-19 Health Directives

Highway Tourist Village and Caravan Park is complying with the NSW Health Checklist for COVID-19 Safety in NSW Camping Grounds and Caravan ParksThis requires all guests and visitors to comply with the following:

  • All guest bookings, visitors and long-term casual occupants are required to complete the Health Declaration confirming health and entry to the caravan park or camping ground. Completed Guest Declarations will be retained for at least 28 days and for the purpose of any checks or contact tracing activities by authorities. The Health Declaration forms will only be used for the purposes of tracing COVID-19 infections and are stored confidentially and securely.

The Park is encouraging all staff, visitors, guests and residents to download the COVIDSafe app. Download at https://www.health.gov.au/resources/apps-and-tools/covidsafe-app , however even guests with the COVIDSafe app will still be required to complete the Health Declaration.

  • Anyone who has respiratory symptoms or fever (>37.5°C), even if they only have mild symptoms, MUST:
  1. Advise park staff;
  2. Immediately get tested for COVID-19 and;
  3. Place themselves in isolation until they have received their result.

If the person is required under the above steps or in compliance with a health order to isolate they can only do so if they have self-contained accommodation. This means:

  • the person is in their own caravan, campervan or motorhome with ensuite and kitchen facilities they can self-isolate on their site for the required number of days.

OR

  • the person is staying in a cabin with ensuite and kitchen facilities they can self-isolate in the cabin for the required number of days.

If the person does not have their own bathroom or kitchen facilities, they will need to find an alternate place to isolate for the required number of days. A person cannot self-isolate in any park accommodation or on a site which relies upon shared bathroom or cooking facilities.

  • Everyone must comply with government and Public Health Order directions while on the premises. This includes but is not limited to:
    • 1 person per 4 sqm rule applies in all communal areas such as BBQ areas, camp kitchens, laundries, etc. the park has provided capacity signage in communal spaces to advise the maximum number of people that can occupy the area.
    • Maintain 1.5 metres physical distancing.
    • Gatherings must not exceed 10 people at any time.
    • In relation to pools, a maximum of 10 people allowed in the pool at any one time.
  • Everyone must practice good hand hygiene.
  • Park rules and conditions must be followed including following the instructions of staff.

Our Cancellation & Pets Policy

details the rules we have in place to ensure the safety and comfort of everyone in our park. 
• Check out time is strictly 10 am.
• Cheques are not accepted on arrival.
• We do not permit excessive noise or music after 9.30pm.
• Persons under 18 years of age must be accompanied by a parent or guardian.
• No refund will be given after arrival/check-in (i.e. No refund for early departures).
• Security deposits and pre-paid tariffs can be paid over the phone with a Visa or MasterCard.
• When bookings are cancelled less than seven days prior to arrival, the 1st night’s tariff will not be returned.
• Security deposits on bookings cancelled seven days or more prior to the arrival date will be refunded, less a $45 cancellation fee on cabins and  cancellation fee  less $15 on sites.
• Bookings are not confirmed until the required security deposit of one night’s accommodation has been paid and deposited. (Please note that if the booking is for one night only – full payment is required).
 
Some policies pet owners should keep in mind include:
• Dogs are  allowed inside the cabins at any time. But not Deluxe Cabins.
• You are responsible for cleaning up after your dog.
• Your dog must be kept on a leash at all times when on park property. We thank you  for picking up after your pets, bins are everywhere for doggie bags to be placed in.
• 1 dogs inside cabins will incur an extra charge of $20.00, extra pets $5.00 ea
• Any disturbances such as barking must be kept to an absolute minimum to ensure that other guests are not inconvenienced.
• With the exception of service dogs, all other dogs are not allowed in any of our accommodation or facilities such as amenities, pool and laundry.
• You agree to be responsible for all property damages and/or personal injuries resulting from your dog. You further agree to indemnify and hold harmless Highway Tourist Village & Caravan Park and its entities, its owners and operators, from all liability and damage suffered as a result of your dog.

Payments/Deposits

A deposit is required to secure each reservation. Reservations will not be guaranteed or confirmed without a full deposit. Please note if your deposit is not paid within 24 hours, your reservation will be cancelled. A valid credit card must be provided for all bookings in order to secure your reservation with us. All online bookings require a valid credit card and payment must be made in full at time of booking.

Your credit card will be held as security for your reservation and utilised for any applicable fees and charges arising from these terms and conditions. Unless an alternative valid card or method of payment is provided upon check-in, this card will be used for all outstanding accommodation and ancillary costs and for any loss or damage caused during the stay.

 


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